Glass FiberLinkLLC · NEW ENGLAND

Fiber installation · Tech support · NOC

Light-speed internet, installed right across New England.

Glass FiberLink is a fiber installation subcontractor. On projects for internet providers and prime contractors, our crews run the fiber, mount and activate the ONT, and set up the router.

Discuss a project See our services

Overview

One team from the pole to the help desk.

Glass FiberLink LLC is a Maine-based fiber subcontractor working across Maine, New Hampshire and Vermont. We take on installation work for internet providers and prime contractors, connecting residential customers to their networks. We're also building a customer care and network operations team to support those providers after the install.

Field

Fiber installation

Certified technicians place aerial and underground drops, splice, test light levels and activate service on site.

Home

ONT & router setup

We mount the ONT, connect and configure your router, and confirm full Wi‑Fi coverage room by room.

Support

Customer care & NOC

Our offshore support office is being set up to give providers 24/7 technical help and network monitoring.

Services

What we do

We work as a subcontractor on fiber projects for internet providers and prime contractors. Bring us in for one part of the job or the full install, from the pole to working Wi‑Fi.

In the field · Maine · New Hampshire · Vermont

Fiber cable installation

Aerial, underground and in-building fiber runs from the network to your door.

  • Aerial drops on utility poles
  • Underground conduit and micro-trenching
  • Fusion splicing and OTDR testing
  • Home entry and inside wiring

ONT installation

Optical Network Terminal mounting, power backup and service activation.

  • Indoor or outdoor ONT mounting
  • Battery backup hookup
  • Optical power level check
  • Provisioning with your provider

Router & Wi‑Fi setup

A fast, secure network that reaches every room, not just the one by the ONT.

  • Router and mesh installation
  • Secure network name and password
  • Speed test at handoff
  • Device connection help
Remote operations · Offshore office
Office in setup

Customer care & technical support

Trained agents who answer calls and chats for internet providers, troubleshoot connections and book technician visits.

  • Tier 1 and Tier 2 technical support
  • Outage and billing questions
  • Remote ONT and router diagnostics
  • Install scheduling and follow-up
Office in setup

Network Operations Center (NOC)

Round-the-clock monitoring of fiber networks, with fast escalation when something goes wrong.

  • 24/7 network and alarm monitoring
  • Incident tickets and escalation
  • Field dispatch coordination
  • Uptime and performance reports

How an install works

From survey to support, in five steps

  1. Site survey

    We check the route from the pole or pedestal and agree where equipment goes.

  2. Run the fiber

    The drop cable is placed aerial or underground and brought inside cleanly.

  3. Splice & test

    We fusion-splice, then confirm optical power is within spec.

  4. ONT & router

    The ONT is mounted and activated, and Wi‑Fi is set up and speed-tested.

  5. Ongoing support

    Our support team and NOC keep watch and help if anything changes.

Our work

On the job

Technicians running fiber, mounting ONTs and handing off working Wi‑Fi.

drop cable Aerial fiber drop · pole to premises
Running an aerial fiber drop FIELD INSTALL
PWR PON LAN WiFi ONT
Mounting & activating the ONT IN-HOME
ONT GPON Router fiber → ONT → Ethernet → Wi‑Fi
ONT and router handoff WI‑FI SETUP

Careers

Build New England's fiber network with us

We hire people who take pride in clean work and clear communication. No fiber experience? We train motivated field hires.

Fiber Installation Technician

Install aerial and underground drops, mount ONTs, set up routers.

ME · NH · VTFull-timeTraining provided

Fiber Splicer

Fusion splicing, OTDR testing and documentation for builds and repairs.

ME · NH · VTFull-timeExperience preferred

Technical Support Representative

Help internet customers by phone and chat, troubleshoot ONTs and Wi‑Fi.

Offshore officeShiftsOpening soon

NOC Engineer

Monitor networks 24/7, manage incidents and coordinate field dispatch.

Offshore officeRotating shiftsOpening soon
Paid trainingSplicing, safety and ONT provisioning.
Tools & vehicleField crews are fully equipped.
Room to growMove from installer to splicer to lead.
Safety firstPole and ladder safety certified.

Apply

Send us your application

Tell us about yourself and attach a resume. We reply to every applicant.

Contact

Let's get you connected

Have a fiber project that needs a reliable subcontractor? Tell us the scope, location and timeline, or ask about support and NOC services for your network.

Company
Glass FiberLink LLC
Phone
(207) 555-0142
Email
info@glassfiberlink.com
Website
glassfiberlink.com
Based in
Maine · serving Maine, New Hampshire and Vermont
Hours
Field: Mon–Sat, 7am–6pm ET
Support: 24/7 (coming soon)